Why prominent B2B and B2C businesses choose Adobe Commerce

Posted on: 31 Oct 2023 by Arun Singh

Adobe Commerce has steadily gained prominence, proving to be the backbone of countless thriving B2B and B2C enterprises. Formerly known as Magento Commerce, Adobe Commerce has undergone significant transformations, emerging as a robust and flexible platform for online retail. The choice of Adobe Commerce by numerous leading businesses in both the B2B and B2C sectors is not arbitrary. This blog explores the compelling reasons behind this preference and elaborates on the extensive capabilities that make Adobe Commerce the platform of choice for businesses worldwide.


The Adobe Commerce Advantage

Understanding Adobe Commerce

Adobe Commerce is an all-encompassing eCommerce platform designed to empower businesses with the tools and flexibility necessary to create and manage online stores with unprecedented efficiency. It offers a rich feature set, including catalog management, SEO optimization, marketing tools, mobile commerce support, and more, catering to a wide spectrum of business requirements.

The Adobe Connection

Adobe’s acquisition of Magento in 2018 marked a pivotal moment in the eCommerce industry. The subsequent rebranding of Magento Commerce as Adobe Commerce showcases the strategic amalgamation of Adobe’s expertise in digital experiences with Magento’s eCommerce prowess. This merger has given rise to a holistic and integrated eCommerce solution, greatly benefiting businesses across various sectors.


B2B Businesses and Adobe Commerce

Personalized and Scalable B2B Solutions

B2B operations entail complex requirements, and Adobe Commerce is well-equipped to address these needs. The platform provides the means to create personalized and scalable eCommerce solutions, including customized pricing, advanced account management, and sophisticated search capabilities. Such features empower B2B businesses to offer tailor-made solutions to their clients efficiently.

Streamlined Procurement

Efficiency in procurement processes is essential for B2B businesses, which often involve large and intricate transactions. Adobe Commerce simplifies procurement by offering tools for account management, quick order forms, and approval workflows, ensuring smooth and well-regulated processes.

Integration Capabilities

Seamless integration with other essential business systems is crucial for B2B companies. Adobe Commerce’s flexibility and extensive API support make it easy to connect with various systems, such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Product Information Management (PIM) systems. These integrations facilitate streamlined data flow and automation, enhancing overall operational efficiency.


B2C Businesses and Adobe Commerce

Customer-Centric eCommerce

In the realm of B2C commerce, Adobe Commerce excels by offering a customer-centric approach. The platform provides advanced customer segmentation, personalization, and product recommendations, culminating in improved customer satisfaction and loyalty. Businesses can now connect with their customers on a deeper level, creating an engaging and personalized shopping experience.

Omnichannel Commerce

Modern consumers interact with businesses across a multitude of channels, from online stores and mobile apps to social media platforms. Adobe Commerce recognizes this shift and supports omnichannel commerce, enabling businesses to reach their customers wherever they are. This versatility in channel management fosters a seamless and consistent brand experience, which is essential for attracting and retaining customers.

Marketing and SEO

Effective marketing and search engine optimization are paramount for the success of B2C businesses. Adobe Commerce offers a comprehensive suite of marketing tools, content management capabilities, email marketing solutions, and SEO features to help businesses attract, convert, and retain customers. With these tools at their disposal, businesses can create compelling campaigns and optimize their online presence, resulting in increased brand visibility and higher sales.


The eCosystem of Adobe Commerce

Extension Marketplace

One of the standout features of Adobe Commerce is its extensive ecosystem of third-party extensions and plugins. This vibrant marketplace allows businesses to enhance their eCommerce platform with additional features and functionalities. Whether it’s integrating new payment gateways, expanding shipping options, or improving analytics, the extension marketplace offers a wealth of options to customize and optimize an online store.

Community and Support

A robust and active community of developers, users, and experts is the cornerstone of Adobe Commerce. This community-driven approach ensures that businesses have access to an extensive knowledge base, valuable support resources, and forums for knowledge sharing. Whether you’re an experienced developer or a newcomer to the platform, this community support network is invaluable for addressing issues, troubleshooting, and staying up-to-date with the latest developments.


Statistical Insights into Adobe Commerce’s Popularity

Market Share

According to BuiltWith, Adobe Commerce has consistently held a substantial market share in the eCommerce industry. In 2020, Adobe Commerce was used by approximately 11% of the top 10,000 eCommerce websites, making it one of the leading platforms in the industry.

Global Reach

Adobe Commerce’s reach extends across the globe. The platform is used by businesses in over 200 countries, making it a truly international eCommerce solution. This global presence is a testament to its adaptability to different market needs and languages.

User Base

As of 2021, Adobe Commerce has an estimated 250,000 merchants using the platform to power their online stores. These merchants range from small businesses to large enterprises, highlighting the platform’s versatility and scalability.

Community Strength

Adobe Commerce boasts a strong community of developers, with over 315,000 certified developers worldwide. This community contributes to the platform’s continued growth and evolution, ensuring that it remains relevant in an ever-changing eCommerce landscape.


eCommerce Success Stories with Adobe Commerce

Increase in Conversions

A case study conducted by Adobe Commerce demonstrated a 10% increase in conversion rates for businesses after adopting the platform. This improvement is a testament to the platform’s ability to optimize user experience and streamline the purchasing process.

Revenue Growth

Another compelling statistic reveals that Adobe Commerce users experienced an average 26% year-over-year growth in revenue. This showcases the platform’s effectiveness in driving sales and revenue for businesses of all sizes.

Higher Order Values

Businesses using Adobe Commerce have reported an increase in average order values, with some cases seeing a growth of up to 12%. This can be attributed to the platform’s personalization and upselling capabilities.

Mobile Responsiveness

In a mobile-centric world, Adobe Commerce’s mobile-responsive design is crucial. Studies indicate that mobile-responsive websites experience an 80% increase in conversion rates compared to non-responsive sites. Adobe Commerce’s mobile commerce features play a vital role in this success.


eCommerce Trends and Adobe Commerce

Omnichannel Commerce

Adobe Commerce’s support for omnichannel commerce aligns with an emerging trend. According to Statista, 45% of consumers in the United States reported using multiple channels for shopping, highlighting the importance of reaching customers across various touchpoints.

B2B eCommerce Growth

The B2B eCommerce sector is on the rise. Statista predicts that B2B eCommerce sales will reach $3.6 trillion by 2024. Adobe Commerce’s specialization in B2B solutions positions it well to cater to this growing market.

eCommerce Security

As of 2020, the eCommerce industry witnessed a surge in cyberattacks, with an increase of 49% in online retail cyberattacks. This emphasizes the importance of robust security measures, a factor Adobe Commerce addresses through regular security updates and best practices.


Adobe Commerce is an eCommerce platform that has earned its place as a top choice for businesses, whether they operate in the B2B or B2C space. Its feature-rich nature, scalability, and strong community support are significant assets, while its ability to cater to a variety of business models and global reach has made it a prominent player in the industry.

However, the decision to choose Adobe Commerce should be made thoughtfully, considering factors like cost, complexity, and resource requirements. Businesses need to weigh the pros and cons in light of their specific needs, budget, and technical capabilities.

The adoption of Adobe Commerce by numerous leading B2B and B2C businesses is a testament to the platform’s robust capabilities and adaptability. By understanding its advantages, studying real-world case studies, and considering its future, businesses can make well-informed decisions about adopting Adobe Commerce as their eCommerce platform. This decision could mark a pivotal step toward establishing a strong online presence and achieving long-term eCommerce success.

As the eCommerce landscape continues to evolve, Adobe Commerce stands ready to help businesses thrive in a competitive market, making it a choice that many prominent B2B and B2C businesses opt for to power their online success. One such example is eGlobe IT Solutions, a trusted Adobe Commerce Solutions Partner, which further validates the platform’s effectiveness and reliability in the eCommerce industry. eGlobe IT Solutions’ expertise and partnership with Adobe Commerce reinforce the platform’s capabilities and its ability to meet the diverse needs of businesses in the digital marketplace. With the right strategy and implementation, Adobe Commerce has the potential to drive business growth, enhance customer experiences, and adapt to the ever-changing eCommerce landscape.