This Privacy Policy describes how our Shopify applications (“Apps”, “we”, “us”, “our”) collect, use, and disclose information when merchants install or use our Apps with Shopify.
1. Information We Collect
When you install or use our Apps, we may access and process information via Shopify APIs, including:
- Store information (shop domain, store ID, store name)
- Merchant information (name, email, contact details)
- Customer data (identifiers, name, email, and app-related interactions)
- Product and order data (products, variants, orders, draft orders)
- Subscription and transactional data (selling plans, contracts, workflows)
- App configuration data (settings, templates, preferences)
- Technical data (logs, timestamps, diagnostics, usage data)
We only access data necessary to provide and improve our Apps.
2. How We Use Information
- Provide and operate app features and workflows
- Authenticate merchants and maintain security
- Sync data with Shopify stores
- Provide support and troubleshoot issues
- Improve performance and user experience
- Comply with legal and Shopify requirements
- Detect and prevent fraud and security issues
3. Shopify Privacy Webhooks and Data Rights
We comply with Shopify’s mandatory privacy requirements and support the following webhooks:
- customers/data_request
- customers/redact
- shop/redact
Upon receiving these requests, we provide data, delete or anonymize information, and process requests within required timelines.
4. Data Sharing
We do not sell personal information.
We may share information only with:
- Service providers (hosting, infrastructure, monitoring, support)
- Legal authorities when required by law
- Business transfers (merger or acquisition)
5. Data Retention
We retain personal information only as long as necessary to provide our Apps and comply with legal obligations.
After app uninstallation or valid redaction request, data is deleted or anonymized within a reasonable timeframe unless required by law.
6. Data Security
We implement reasonable safeguards to protect personal information from unauthorized access, disclosure, or misuse.
No system is completely secure, but we continuously improve our security practices.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date.
8. Contact Information
If you have questions or privacy requests, contact us:
- Company Name: eGlobe IT Solutions
- Email: support.shopify@eglobeits.com
- Address: eGlobe IT Solutions Pvt. Ltd, KINFRA (IT/ITES) SEZ, KINFRA Film & Video Park, Trivandrum, India