Why Virtual Queue Management?

First, as per a survey by Consumer Report, pointed out that the customers are willing to wait 13 minutes. If the time exceeds, people have been so frustrated and it develops bad experience with the brand. As the situation has made a severe impact on the global market, it’s relevant for businesses and organizations to start adapting to new ways to ensure the security of their customers. The service providers who remain open need to give a safer environment to their staff and customers than ever before.

For this, one of the best solutions to this situation is by maintaining social distancing and allowing a fixed number of people inside your stores to ensure social distancing is maintained. As a bonus, here comes the effective virtual queue management system that makes a big difference.

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Queue Management App

eGlobe launches a Virtual Queue Management System App, called EVQMS. That enables businesses to manage customer queues. With this EVQMS app, your customers can book an appointment with just a few clicks and get an e-token to visit your store. Specifically, from this app, you can receive the e-token for desired store locations. Also, it shows the waiting time to help your customers and ensure that they don’t fail to catch their turn.

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How does virtual queuing work for customers

Token

You can decide how many tokens can be issued for each hour.

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location

Customers can search for your nearest store to their location, by giving their ZIP code.

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date & time

Customers can select the earliest available slot, or pick a date and time of their choice.

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notification

Will get an email / SMS / WhatsApp alert with the token details & barcode.

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What are the benefits of Virtual Queue Management System

In this current Covid-19 pandemic situation. Our EVQMS app supports to decrease the chance of virus spread. So the concept of a virtual queue management system is to keep your staff and customers protected from infection.

  • enhance your service quality

    You can demand better service quality from your staff, as they have a relaxed time. This Online Queue system gives freedom to your customers to check their queue status at their comfort. They can spend time on something other than standing in line.

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  • Reduces wait time

    We know standing ahead of him in a long queue is the most frustrating one for us. So yeah, there’s no need to go overboard here. Our queue management system helps battle that, by changing the queuing processes.

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  • enhance your service quality

    You can demand better service quality from your staff, as they have a relaxed time. This Online Queue system gives freedom to your customers to check their queue status at their comfort. They can spend time on something other than standing in line.

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  • Streamline Communication

    Another choice in this digital queue management system is streamlined communication. eToken includes two-way communication capabilities between your staff and your customers. You can use this enhanced communication through SMS, email, or through our app. It provides your clients the free hands to check the status.

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